We want your shopping experience to be as seamless and efficient as possible. You can expect the following:
Orders placed before 3.30pm GMT Monday to Friday will be will be shipped within 1 to 2 working days
- Tracking information by email when the order is shipped
- Your order will be protected by quality packaging
- We are available to help with any query you may have
Royal Mail Tracked, 2 - 4 Working Days - £3.99
DHL Domestic Express, 1 - 2 Working Days - £6.50
Europe (our rates vary depending on the country)
DHL Economy Select, 2 - 5 working days - £14 to £22
DHL Express Worldwide, 1 - 3 Working Days - £22 to £27
DHL Express Worldwide, 2 - 4 Working Days - £20
Australia, Canada and Mexico
DHL Express Worldwide, 2 - 4 Working Days - £27
Rest of World
DHL Express Worldwide, 4 - 10 Working Days - Rates Calculated At Checkout
DHL On-Demand Delivery
If you choose DHL for your delivery you will receive a notification with email/SMS updates about your shipments progress and estimated delivery date/time. When the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery.
You can select from the following options for maximum flexibility and greater control over your shipment.
- Deliver my package on Another Day: Scheduled delivery
• Deliver my package to Another Address: Alternate Delivery to work or family.
• Deliver my Package at a Safe Place: Authorize Shipment Release.
• Deliver my package with Neighbour: Leave with neighbour, reception or guard.
• Deliver my package at a DHL Service Point: Hold for Collection.
• Request my Hold My Package: Vacation hold safekeeping up to 30 days.
Remote Area Shipping Policy:
Our international shipping partner DHL classes certain areas as 'remote'. If your address is classed as 'remote' your parcel will be shipped via a suitable alternative tracked courier of our choosing.
DHL's Remote Area List can be found here.
Customs and Import Charges:
Customs or import duties are charged by local customs agencies once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.