HOW TO RETURN YOUR ORDER
To request a return, please visit our return centre here: Returns Centre
Our Returns Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund.
- To be eligible for a return your item must be in the same condition that you received it and the returns tag must still be attached.
- Please note, we cannot accept returns if the shoes have been tried on outside or the soles are in worse condition than when they were shipped. We’d recommend that you ensure your shoes fit to your satisfaction on a carpet before wearing them outside or on rough surfaces.
- Once received you will be entitled to a refund. Original shipping charges are non-refundable, unless a mistake has been made by us.
Returning items from outside the UK?
When returning items from outside the UK please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as 'RETURNED GOODS' to the courier/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly
If you don't do this then the parcel will be held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released to us. This is a non-refundable charge.