To request a return, please visit our return centre here: Returns Centre
Our policy lasts 14 days. If 14 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund.
We offer free returns in the UK using Royal Mail. Once your return request has been approved you will receive instructions on how to access your free Royal Mail returns label. To request a return please visit our Returns Centre and follow the instructions.
When returning items from outside the UK please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as 'RETURNED GOODS' to the courier/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly
If you don't do this then the parcel will be held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released to us. This is a non-refundable charge.